Policies
What You Need to Know
At Kuwahi Dolls, we put our customers first. We want to make sure you have the most enjoyable shopping experience possible. That’s why we believe the way we operate should be fair, clear and transparent. Find a list of all our policies below. If you can’t find the information you’re looking for, get in touch.
Returns and Refunds
Policy Details
Unless there is damage upon delivery, all doll purchases are non-refundable. Wig purchases may be exchanged or refunded within 30 thirty days of purchase.
Custom Little Darling Orders
About This Policy
You may place an order for a custom painted Little Darling. A custom order will be painted to your specifications with the wig of your choosing. Custom LD's are $650.00 and come undressed with certificate of authenticity. Upon receipt of your contact information, your name and email address will be added to our wait list. No deposit is required. In approx. 3-6 months from request, you will receive an email requesting the specifications for your doll. The LD will be complete in approx. 30 days from your order specifications. Once complete, you will receive an email including pictures of your doll and an invoice. Payment is expected in full, upon completion of the doll.
* At this time, we are not taking custom orders for Joy Forever dolls. They are exclusively available in our
and on upon availability.
Shipping Policy
How it Works
All doll and wig purchases will be shipped within 2-3 business days. Free shipping for doll purchase within the Continental United States. A twenty dollar shipping discount will be offered for international doll purchases. Your doll will arrive in a custom shipper that includes a signed certificate of authenticity.
Wigs are shipped in a custom box with tag and hair net. Free shipping for orders of two or more wigs.
Care Instructions
What to Know
All dolls painted in Kuwahi Doll Studio have multiple layers of thin, high-quality paint. In addition, a protective layer is added to thwart light and moisture. Protect your doll from prolonged exposure to the sun and keep it in a dust and moisture free environment. Kuwahi Dolls are Artisan Collector's Dolls, not meant for play. Treating them as a tresured investment will allow for years of enjoyment.